FAQs

About Us

Who is Toff London?

Toff London is a family company based in London with over 50 years of experience in the watch industry. Find here unique timepieces, ready for your personal touch. Choose from specially-designed, ready-to-go dials and wear your favourite designs or interests on your wrist. Read more on the About Us page here.

Where are you located?

Toff London is based in London, UK. All our deliveries are sent from this location.

Where are Toff London watches made and assembled?

All Toff London watches are individually hand-assembled in our London workshop by our trained technicians. Each one is a bespoke product, with many small parts that are sourced worldwide.

Orders and Products

What size are Toff London watches?

Toff London watches currently come in one size - a large case (42mm case diameter). Our smaller-size case (38mm case diameter) is going to be available soon.

Does my Toff London watch come with a warranty?

Your Toff London watch comes with a 2 year warranty, which includes parts and movement. This doesn't cover general wear and tear.
Our warranty is only valid when purchased from us or an official stockist of Toff London watches. The warranty is not valid if purchased from any unofficial third party.
Don’t forget to register your new watch using the form on our Warranty Page here.

How do I take care of my Toff London watch?

Your Toff London watch is built to last and comes under a 2 year warranty. However, as with any watch, there are a few steps you should take to ensure it’s kept in great condition and avoid wear and tear. Taking care of it simple - we've created a handy guide on how to care for your watch here.

Is my Toff London watch water resistant?

Your Toff London watch is water-resistant to 3ATM which means it is splash-proof only. Your watch is fine to be worn for everyday wear such as going out in the rain. It is not suitable to be submerged in any form of water including washing up, shower, bath, or swimming.

Can I make a group purchase? Can I order Toff London watches in time for an event or promotion?

We’re happy to work with you if you’re looking to make a larger order. A bespoke branded timepiece can be a great way to commemorate an event or fundraiser, celebrate a wedding, stag party, business milestone, sporting achievement, end of deployment tour, or as promotional merchandise or company gifts - you name it. Picture handing out customised watches with your company logo on them or special date as memorable keepsakes! Get in touch with your request and we’ll make it happen: commercial@tofflondon.com 

Engraving

What is engraving?

Engraving means etching a design or a message into a hard material, usually metal or wood. We are able to engrave the back case of any watch you buy from us, if you select this option at the time of ordering.

Do you offer engraving?

Yes, we offer engraving on all our products.

How do I select engraving?

You select engraving on the product page by adding your desired product to your basket, by clicking the "Customize and add to basket" button. Fill in any (or all) of the 3 rows in the popup with your desired message, and then don't forget to tap the "Submit" button at the bottom of the popup. Find out more on our dedicated Engraving Information page here

What can I engrave on my watch?

We currently offer 3 lines of text that you can fill in. Maximum characters per line are listed for each row.

Please make sure you check the text thoroughly as we cannot make any changes to your message. We will not be responsible for any grammatical errors or typos. Rude, offensive, or discriminatory terms or messages will be rejected. This is done at our discretion, and you will not be refunded your engraving fee.

Will my watch look exactly like the preview?

We have chosen a preview font very close to the finished effect, however font type and size may be very slightly different on the physical product.

Engraving is etching, and NOT text added on top. Our virtual engraving preview tool adds text on top of the image. For you to be able to clearly see it, we've chosen a darker colour for the preview, this is another reason the real thing may look slightly different in real life.

Can I return an engraved product?

No, an engraved product cannot be returned. Engraving an item creates a bespoke product. For more information, please read our Returns and Refund Policy page here.

 

Delivery & Tracking

What are your delivery options?

To see all our delivery options, please go to the Delivery Information page here.

How can I track my order?

You can track your Toff London order once it’s been dispatched. You will be sent an email confirming dispatch which contains your tracking reference. Emails are usually sent at around 5pm GMT. If you did not receive this email or have misplaced it, please contact us at customerservice@tofflondon.com and we'll be happy to help. Please note, if you have made multiple orders you will receive a different tracking number for each.

How do I change my delivery address?

If your order has been placed with an incorrect address, please email us customerservice@tofflondon.com as soon as possible. We will try to amend this for you. 

Can you deliver to my work address?

Yes, we can deliver your watch to any home or work address. Please visit our Delivery Information page here for more details.